Regulations

Terms and Conditions

Please read the rental terms and conditions carefully. Acceptance of the terms is required to complete the service.

Apartment Reservation Rules.

After reviewing the offer, the Client makes a preliminary reservation for 15 minutes via the reservation system, blocking the date. The Client is then required to make a prepayment via PayPal, PayU, Blick, Pay by Link, Google Pay, or Apple Pay (with the option to pay for the entire stay or a portion of the stay along with the cleaning fee) to confirm the full binding reservation.

In the case of a preliminary reservation via email, after agreeing on the rental date and price, a Baltic-Apartments employee will confirm the preliminary reservation during office hours. The Client will receive a reservation confirmation containing: the price, rental period, deposit amount, and a payment link as mentioned in point 1, through which the deposit should be paid.
Within 3 business days (unless otherwise agreed), the Client must pay a deposit of 30% to 50% of the total rental price into the company's account (the deposit amount depends on the period for which the reservation is made).
The payment of the deposit within the specified period is tantamount to entering into a rental agreement and accepting the terms and conditions.
Failure to pay within the specified time will result in the cancellation of the reservation, and the Client does not need to be informed.
The remaining balance is to be paid in cash, by card, or tourist voucher on the day of arrival to a Baltic-Apartments employee, or by transfer to the company’s account, provided that the funds must be in the account no later than the start of the rental.
Any changes to the reservation must be made in writing and will be agreed upon voluntarily by both parties.
The Client may make changes to the reservation up to 3 days before the planned arrival. Changes to the reservation are only considered for: the Client's personal information, contact details, the number of tenants, and pet stays.
All reservations made at Baltic-Apartments are generally non-refundable or refundable up to a specified number of days before arrival, with the possibility of a refund determined individually depending on force majeure circumstances. Force majeure circumstances include pandemics, war, natural disasters, travel bans, states of emergency, border closures in the case of foreign guests, tenant's death, or serious illness.

Check-in and Check-out

Keys are always handed to the Client at the Baltic-Apartments office at Jana Matejki Street 13/1, 72-600 Świnoujście.
Please arrive on the agreed reservation date between 3:00 PM and 5:00 PM. It is possible to arrive at a different time, but this must be arranged in advance. The Client’s absence on the agreed check-in date will be treated as a contract termination. If the guest does not arrive by 5:00 PM to collect the keys, and as a result, a staff member is required to wait or make a special trip to the office to complete the check-in, an additional fee of 100 PLN or 25 EUR will be charged for the late check-in.
If there are no objections, a Baltic-Apartments employee will complete the check-in formalities (the Client is required to present an ID for identification purposes), handle the final payment, and hand over the keys to the apartment.
Once the apartment has been handed over, the Client assumes full responsibility for the items and equipment in the apartment.
The guest has two hours after check-in to report any inconveniences related to the apartment's quality or any defects. Failure to report any issues is considered as acceptance.
After returning the keys to the Baltic-Apartments office at the end of the rental period, a company employee will inspect the apartment’s equipment and condition.
Any identified damage or missing items will be replaced at the Client’s expense. In the event of destruction requiring any repair work, the Client may also be charged for the rental costs during the repair period.
Parents are responsible for their children staying at the accommodation. The accommodation facilities are not equipped with protections for young children.
The tenant is required to leave the apartment in the same condition as it was at the time of check-in, including leaving dishes and kitchen appliances clean and taking out the trash.
In case of lost keys, the Client will be charged a minimum of 500 PLN, depending on the invoice issued by the company replacing the locks.
Please vacate the apartment by 10:00 AM on the agreed check-out date. If the stay is extended without prior agreement, the Client may be charged for an additional rental day for the period during which the apartment was occupied. If the unauthorized stay prevents the next Client from checking in, additional costs resulting from the unfulfilled contract may also be charged.
Keys must always be returned to a Baltic-Apartments employee at the office located at Jana Matejki Street 13/1, 72-600 Świnoujście.
An earlier departure does not entitle the Client to a refund for the unused stay.

General

Baltic-Apartments is not responsible for construction or renovation work in or around the building, as well as any disturbances, particularly noise from neighboring properties.
For an additional fee, the Client can request additional towel and linen changes, and cleaning services (additional fees are due to laundry costs, etc.).
Items left in the apartment will be sent back at the Client's request and expense through a courier service ordered by the Client. Otherwise, after 3 months, they will be donated to charity.
The office is not responsible for valuables, money, or documents left in the apartment, or for any potential car damage in the parking area.

Guest Stay
During the stay, Guests are requested to adhere to the following rules:

The apartment can accommodate only the number of people specified in the rental offer.
Pet stays must be agreed upon with the lessor.
Smoking inside the premises is not allowed. A fine for smoking tobacco products is 500 PLN or 125 EUR.
Please observe generally accepted social behavior norms, particularly quiet hours (from 10:00 PM to 6:00 AM).
Failure to comply with the above rules (points 1-4) may result in immediate termination of the rental agreement. In such a case, the Client is not entitled to a refund of the rental costs.
During the stay, the guest may report any issues related to their stay, including damages and malfunctions, in person at the company's office or by calling the office number (0048 797988992).
If the guest is dissatisfied with the quality of services or for any other reason attributable to Baltic-Apartments during the stay, they are asked to report this immediately.

Baltic-Apartments is the administrator of the Client's personal data.
The scope of personal data processed includes: first name, last name, residential address, email address, phone number, and ID number.
Baltic-Apartments may also process operational data, such as IP address, to maintain service statistics and implement improvements.
Baltic-Apartments, under applicable German and Polish law, is entitled to process the Client's personal data for the purpose of using the service and making reservations.
By making a reservation, the Client consents to the processing and use of their personal data for the purpose mentioned in point 4 above, including the transfer of their personal data to Baltic-Apartments to fulfill the agreement.
Baltic-Apartments ensures that the Client's personal data is protected against third-party access and disclosure, except in cases required by applicable data protection laws.
The Client has the right to access their personal data, correct it, and request that its use be discontinued.
Providing personal data is voluntary but necessary for making reservations and providing the apartment rental service.
If the Client does not agree with the policies outlined in this section, they are asked not to use the services offered through the website baltic-apartments.pl.

We wish our customers a pleasant stay in our apartments!

Team Baltic-Apartments